Month: July 2020

Lexus, Subaru Have Most Loyal Customers Among New-Car Buyers: Study

The customer experience matters

Automakers work hard to keep customers coming back, and increasing competition is only making that job much more difficult. Some brands are better at retaining customers than others. J.D. Power’s 2020 US Automotive Brand Loyalty Study for new cars, released this week, shows which automakers succeed in customer loyalty, and which ones have work to do.

Lexus tops the study for luxury brands with a 48 percent of customers returning to the brand. That’s followed closely by Mercedes at 47.8 percent with BMW, Porsche, and Audi trailing at 45.1 percent, 44.9 percent, and 43.4 percent, respectively. Those automakers squash brands such as Jaguar (20.7 percent), Infiniti (27.7 percent), and Maserati (28.7 percent). For US brands, Lincoln bested Cadillac 37 percent to 33.8 percent.

How Automakers Stack Up:

Mass market automakers that see a high percentage of returning customers include Subaru, Toyota, and Honda. The three

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1983 VW Rabbit GTI Was Worth the Wait

From the November 1982 issue of Car and Driver.

The automotive business may be topsy­-turvy these days, but there’s still no question about where the world’s best drivers’ cars come from. For sheer quantity, you can’t beat the Fatherland: Audi, BMW, Mercedes-Benz, Porsche, and VW turn out more great rides than the rest of the world’s carmakers combined. Even the Japanese still think German cars are magic—and they’re working furiously to close the gap.

So without further ado, allow us to introduce the latest autobahn panzer to grace our roads, the Volkswagen Rabbit GTI, from—wait a minute—Westmoreland County, Pennsylvania? That’s right. Volkswagen of America is now producing a home-grown version of the little hatchback we’ve been waiting for, the GTI—the perennial benchmark of high­-performance European econoboxes. Better still, it works so well, you’d swear it came from Wolfsburg.

If you find this leap of faith … Read More

These 20 Cars Cost the Most To Maintain

If you’re in the market for a new car, keep in mind that sticker prices don’t include the cost of gas mileage — or maintenance. Sometimes a set of wheels with a modest price tag can be among the most expensive cars to own. That’s because as the years tick by, the slow drip of tune-ups, repairs and upkeep can drain a driver’s budget with the hidden but inevitable costs of ongoing maintenance.

GOBankingRates used data compiled by YourMechanic to determine which makes and models are the most expensive cars to maintain over the course of 10 years. Take a look at which vehicles could cost you more than expected.

Last updated: July 17, 2020

20. Mini Cooper

  • 10-year cost to maintain: $11,200

The Mini Cooper traces its history to 1957 and the Suez Canal crisis, which sent global fuel prices skyrocketing. The masses in post-World War II

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Car dealerships, including those owned by lawmakers, got billions in PPP money

WASHINGTON — At least a dozen lawmakers have ties to organizations that received federal coronavirus aid, according to newly released government data, highlighting how Washington insiders were both author and beneficiary of one of the biggest government programs in U.S. history.

Under pressure from Congress and outside groups, the Trump administration this week disclosed the names of some loan recipients in the $659 billion Paycheck Protection Program, launched in April to help smaller businesses keep Americans employed during the pandemic. Connections to lawmakers, and the organizations that work to influence them, were quickly apparent.

Among businesses that received money was a California hotel partially owned by the husband of House Speaker Nancy Pelosi, as well as a shipping business started by Transportation Secretary Elaine Chao’s family. Chao is married to Senate Majority Leader Mitch McConnell.

Car dealerships owned by Republican Reps. Roger Williams of Texas and Mike Kelly of Pennsylvania

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