Kenya motor insurers on the spot over payments delay



The regulator in demand of managing the competitors landscape in Kenya has taken action versus 18 insurance policies businesses discovered culpable of delaying payments to motor motor vehicle assessors and repairers.

The intervention by the Level of competition Authority of Kenya (CAK) will see the small-scale companies receive at least $323,349 (Ksh38 million) that the insurance policies firms have delayed having to pay for companies rendered as much back as five years ago, in revamped efforts to minimize abuse of customer ability rampant in the sector.

Priscilla Njako, CAK’s manager for the Customer Electricity section, reported investigations are ongoing and insurance policies companies located to have abused buyer electrical power to the drawback of some 5 compact-scale assessors and 20 repairers will be brought to e book.

“Such steps put 1000’s of livelihoods at possibility because their resources of profits appear under unbearable and unjustifiable economical strain,” Ms Njako claimed.

The authority said the insurers’ steps experienced imperilled the livelihoods of at the very least 1,000 Kenyans, and seriously strained the companies.

Given that the introduction of a legislation against abuse of buyer electricity in 2019, the authority suggests most problems have been in opposition to insurance coverage corporations, this fiscal yr accounting for 72 percent of all complaints lodged and investigated. This is versus the backdrop of reported losses in motor insurance, occasioned by soaring scenarios of fraudulent claims.


“Suppliers and consumers must cultivate a tradition of conducting small business while referencing penned contracts to minimise conflicts,” CAK claimed in a statement.

The authority has designed product contracts that will now be obligatory in dealings between potential buyers and sellers in the retail and coverage sectors. The agreement paperwork the conditions of payment, disorders for termination and a dispute resolution system.

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